Placing an Order
Orders can be placed 24 hours a day, 7 days a week on Jellybeansinc.com. On-line ordering is straightforward and convenient; simply click the “Add to Cart” button from any product page on the web site and then follow the subsequent instructions.
Telephone orders can be placed during normal business hours, 10:00 am to 6:00 pm (central time) Monday through Saturday (excluding major holidays) by calling 1-417-889-2117.
Jellybeans – Orders
900 E. Battlefield Suite 152
Springfield, MO 65807
Payment and Sales Tax
Presently, Jellybeans accepts credit card payments from Visa, Master Card and American Express.
Because Jellybeans operates in Missouri, we are required to collect 6.6% sales tax on orders shipped to a Missouri address. Those who live outside Missouri will not be charged sales tax for orders placed on Jellybeansinc.com, but may want to consult applicable tax laws in their state.
Order Status/My Account
If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one to three weeks to your lead time depending on the item shipping method used and destination. Small items such as accessories and bedding are shipped via UPS and should be delivered to the specified shippng address within three to five days of the lead time noted.
You may also check your My Account profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in My Account. If you wish to speak with a customer service team member, call us at 1-417-889-2117 Monday through Friday between 10 a.m. and 6 p.m. (central) or contact us anytime via customerservice(at)Jellybeansinc.com.
International Orders
At this time, Jellybeans cannot ship items outside the 48 contiguous states.
Security and Privacy
We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.
When registering as a member of Jellybeansinc.com, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register as a member, we will ask you to provide your name, email address and mailing address. All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.
Because members and their privacy are top priority at Jellybeans, we use the most secure transaction software available. All credit card orders on Jellybeansinc.com are processed on a secure server. Any credit card or other personal information you provide Jellybeans is protected by encryption using Secure Socket Layer Protocol (SSL). Only Jellybeans can decrypt this secure information. If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team at 1-417-889-2117. One of our customer service representatives will be happy to assist you.
Terms and Conditions
When you complete Jellybeans member registration process, you agree to all of the terms herein. Jellybeans may update these terms and will notify you via our monthly newsletter or a prominent posting on this customer service page. Your continued use of Jellybeans after such notification indicates that you accept any and all changes. Users who do not subscribe to our newsletter are encouraged to check this page periodically for any changes.
Our manufacturers' rates and offerings may change from time to time. As a result, prices and availability of items in our collection, including those saved in your My Favorites folder, are subject to change until orders are placed. When placing orders, charges reflected in your Shopping Cart, including merchandise prices, are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Jellybeans will contact you before proceeding with your order.
Shipping time frames reflected in product descriptions are based on estimates from our manufacturers. Jellybeans reserves the right to amend product information and shipping schedules due to manufacturer delays, changing conditions and product discontinuations. In the event of a shipping delay, Jellybeans will notify you promptly, and cannot be held responsible for shipping delays beyond estimated delivery times.
While the Jellybeans team works diligently to review the safety of all products, Jellybeans cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site. In addition, Jellybeans is not responsible for copyright, registration or licensing infringement of products sold on the site.
Shipping Methods and Charges
Standard shipping charges are based on UPS shipping costs.
Returns/Exchanges
Custom-designed bedding, accessories, select gifts and clothing, and other made-to-order items require payment in full upon order, and cannot be returned or exchanged. Items that are custom are notated as such in the product descriptions.
Jellybeans makes fabric samples available to help you select the appropriate colors and designs for your décor. Because custom items cannot be returned, Jellybeans suggests that you contact a Design Consultant to request a sample prior to purchasing custom items. You can email Customer Service or call us at 1-417-889-2117 Monday through Friday between 10 a.m. and 6 p.m. (central standard time).
For non-custom items Jellybeans strives to provide our customers with the highest quality merchandise and an unparalleled shopping experience. If you are not completely satisfied with your non-custom item, you may return it, for a refund, exchange, or store credit. Returned items must be unused, in their original condition and their original packaging.
Simply call us within 14 days of receipt of the item and we will issue you a Return Authorization Number (RA#), which is valid for 10 business days. Upon receipt of your approved return, Jellybeans will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you selected in exchange. Please note that shipping charges cannot be refunded by Jellybeans; all shipping charges are the customer's responsibility. We encourage you to send all returns via insured mail for protection against lost or damage.
If you return an item after the 10 business day window, without a RA#, and/or Jellybeans suspects an item has been used, the merchandise will be shipped back to you at your expense. Also, if you choose to return an item that was shipped to you free of charge, you will receive a refund for the item’s purchase price minus the appropriate shipping costs as outlined on our Shipping Methods and Charges section.
You can email Customer Service or call us at 1-417-889-2117 Monday through Friday between 10 a.m. and 6 p.m. (central).
Please note: All sales on discounted and sale items are final.
Cancellations
Jellybeans works to ship orders as quickly as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you need to cancel your order please call us ASAP (within 3 business days of placing your order) at 1-417-889-2117 and we will do our best to cancel your order. If your order has already shipped, please see our Returns policy for further instructions.
Warranty Information
Jellybeans upholds the warranties offered by the manufacturers who craft our goods. Because the scope and duration of our manufacturers’ warranties vary, we encourage you to ask a Jellybeans Design Consultant for specific warranty information on products of interest.
Requesting a Swatch
Jellybeans is happy to offer fabric swatches for most of our bedding in order to help you select the right item every time. If you want to review these items, please contact one of our Design Consultants by calling us at 1-417-889-2117 Monday through Friday between 10 a.m. and 6 p.m. (central).
A credit card is required to process your request for samples, although charges will not be assessed if samples are returned within three weeks. After reviewing samples, please return them in the postage paid envelope provided. Due to the high demand for our samples, Jellybeans must charge $25 for each sample sets not returned within three weeks. However, if you place an order for the item, you may keep the appropriate sample(s) to assist with your decorating
Gift Certificates
Jellybeans offers gifts certificates to help you give the perfect gift every time. Please note that gift certificates are non-refundable.